If your order includes multiple items, each might have been shipped separately and have a different tracking information.
Note: If you haven’t received your tracking number yet, it is because we haven’t shipped your order. Please keep in mind that it might take us 2 - 3 days to ship your order depending on the day and time of your order.
Frequently Asked Questions
When will my order arrive?
Delivery times vary based on your location and shipping service. Delivery time also depends on when you placed your order. The table below shows estimated shipping times. For more details, please check out the shipping and delivery page.
| Service | Shipping Time |
| Standard Shipping | 3-6 Business Days |
| Fast Shipping | 2-4 Business Days |
Example 1: Ordered with Fast Shipping Before 1pm ET:
- Business Day 1: The order is processed and picked up by the carrier.
- Business Day 2: The package is in transit for the first time.
- Business Day 3-5: Order is delivered.
Example 2: Ordered with Fast Shipping After 1 pm ET:
- Business Day 1: Order is processed.
- Business Day 2: The order is picked up by the carrier.
- Business Day 3: The package is in transit for the first time.
- Business Day 4-6: Order is delivered.
I didn’t receive my order, what should I do?
First, please use your tracking number to check the status and location of your order. If your order shows delivered but you didn’t receive the order, contact the courier directly to file a claim. Here is some useful courier contact information:
| Service | Phone Number | To Talk to a Human |
| UPS | 1-800-742-5877 | Press 0 (zero), then 0 (zero), then press 5, then 5, then 2 |
| USPS | 1-800-275-8777 | Say, “speak to a representative” at each prompt |
| FedEX | 1-800-463-3339 | Press 0 (zero) at each prompt |