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Sex Toy FAQs

Do you offer a price match guarantee?

We take pride ourselves in not only having the best selection of high-quality adult toys but also in having the most competitive prices. If you find a lower price on anything you’ve purchased from Adult Sex Toys within 30 days of delivery of your item, contact care@adultsextoys.com. We will match the price and refund you the difference. Ensure the product you want to price match is immediately available and identical to the one you purchased, including model number and color. We want to deliver exceptional customer satisfaction.

Note: We will only match pricing from authorized sellers in the United States. We will not price match refurbished products, knockoffs, out-of-stock, or part of a clearance sale. In addition, we do not price match against Amazon, eBay, Walmart, or other marketplace sellers.

Can I cancel my order?

We typically process orders within 30 minutes of placing the order. Once an order is processed, we are unable to cancel it. If you no longer wish to receive your order, you can refuse it at delivery or take the unopened bag/box you don't want to keep to the carrier and mark it as “Return to Sender.” The order is considered used once the shipping box is opened and cannot be returned to our warehouse. Kindly ensure that the shipping box remains sealed to avoid any issues.

Do you offer discreet shipping and billing?

Yes, all orders are shipped in generic boxes or bubble mailers. The shipping labels and return address are for our warehouse, and all billing is done through HCCO Retail Ltd.

Do you deliver to a PO Box?

Yes, we do also ship with USPS. Only USPS is permitted to deliver to a PO Box.

Can I place an order over the phone?

No. You will need to place your order online using our website.

When will my order arrive?

Delivery times vary based on your location and shipping service. The delivery time also depends on when you place your order. We offer same-day dispatch on all orders placed before noon ET. Orders placed after noon ET will be dispatched on the next business day, excluding holidays. The table below shows estimated shipping times for different shipping options. For more details, please check out the shipping and delivery page.

Service

Estimated Shipping Time

Standard Shipping

3-6 Business Days

Fast Shipping

2-4 Business Days

What are your accepted payment methods?

We accept all major credit cards, including Visa, MasterCard, American Express, and PayPal.

How much does the shipping cost?

Shipping costs vary based on the shipping method you select. We offer free standard shipping on all orders over $59. The table below shows different shipping options and their respective costs. For more details, please check out the shipping and delivery page.

Service

Cost

Standard Shipping [For Orders $59+]

Free

Standard Shipping

$9.99

Fast Shipping

$18.99

Do you offer international shipping outside of the United States

No. We only ship within the Continental United States, consisting of 49 US states and the District of Columbia. We don’t deliver to Hawaii or other countries at the moment.

Do you save my credit card details?

No. We don’t store your credit card details as it is a security threat. We are PCI compliant and meet The Payment Card Industry Data Security Standard (PCI DSS). Our server encrypts your personal information and payment details before processing your transaction using 256-bit Secure Sockets Layer (SSL). For more information, please check out the secure payments page.

How do I reset my password?

To reset your password, click on the user icon (my account) in the top right corner of your browser. On the user login page, click the forgot password link, enter the email you used when creating your Adult Sex Toys account, and click submit. From there, we will send you an email to reset your password.

How can I get email offers with discounts and promos?

You can subscribe to our newsletter for special offers, promotions, and free giveaways. You can always unsubscribe if you no longer want to receive email offers in the future.

How can I unsubscribe from receiving newsletter emails?

You can unsubscribe anytime by clicking the link at the bottom of every email we send.

How do I contact Adult Sex Toys customer care?

If you have general customer care-related inquiries, please contact us by filling out the form on the customer care page.